Our coops are usually delivered between 14 to 16 weeks from your order date. This will primarily depend on how busy we are. The closer you are to Lancaster, PA, the better your chance of having a shorter time until you receive your new coop kit.
As you likely know, most of our products are custom made when ordered. And, you can imagine that deliveries sometimes go brilliantly well, and sometimes, well, not so much. Our drivers plan their trips as far in advance as possible. And then they expect them to change. And oftentimes they do.
Reasons for delivery schedule vary but here are a common few. Customers can have reasons such as their yard being too wet, to illness. We can have issues getting materials in sometimes. A truck can break down.
Small businesses like ours rely on other small businesses. One flat tire can set a whole bunch of people back a day.
All that being said. Deliveries by-and-large go very well. One thing we have learned through the years is to communicate delivery timing the week of the delivery. So much less to chance that way. Benecoop™ Customer Helpers are not told delivery estimates in most cases until that same week.
We can always check in with the drivers to try to get information for customer, but our drivers drive all day and come home to paperwork in the evening. Sometimes it may take a day or so to get the information that you want, back to you.
